Trip Prep

Trying to tell my credit card company I'll be traveling overseas.

Me, calling the awful customer service line from Bank of America about my trip:

Computer voice says: Please enter your card number followed by the pound sign.

XXXXXXX#

Please enter the last four digits of your social security numbers.

XXXXXXX#

Please enter the security code from the back of your card.

XXXXXX#

Please enter your billing zip code

XXXXX#

For security purposes, we need to verify the last few transactions on your card. Did you attempt to charge XXX on the Eurostar on xXX? A charge that was turned down?

Yes. (Which reminded me I needed to tell BofA I was going overseas, so they didn't keep turning down charges.)

Did you charge XXX at Chik-fil-A on XXX?

Don't remember the date, but probably. I say Yes.

Did you charge $XXX at Amazon.com on XXX?

Oh, geez. I probably charge something for e-books at Amazon daily, sometimes more than once in a day? You really expect me to remember what I charge at Amazon on any given days? Really? You obviously don't understand readers. Voracious readers.

But I play the odds and say, Yes.

We're sorry. We can't help you at this time.

(Disconnect.)

Sigh. I call again. Go through the whole thing again. Finally, the computer asks me, What can we do for you today?

I need to tell you about a trip overseas I'm taking, so you don't turn down charges I make there thinking someone's stolen my card and using it in a foreign country.

Sorry. We can not help by phone. You need to go to our website or use our mobile app.

Call disconnects.

(Sigh.)



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